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09-01-2025
07:53 PM
Hi @kriol,
I had never seen .docx files exhibiting this behavior, only when the file was saved as a PDF did I ever experience the issue. I did have a ticket open for this, but I was informed about a month ago that the fix was released. If you're experiencing this issue with a .docx, or even experiencing with a PDF still, I would highly recommend that you contact Canvas support so they can investigate. There may be edge cases where something still isn't working correctly, so giving them specific examples should help get this addressed.
I hope this helps!
-Chris