Hello @SallyKuzma, Sorry to hear you are having trouble with uploading a course to commons. You actually shouldn't need your CSM to do that. Here is a guide on how to upload a course to Canvas...

Hello,  When a course is reset what effectively happens is a new course is created and the sections are all moved to that new blank course. This is most likely why you are seeing this behavior.

Hello, At this time there is no native way in Canvas to convert CSV files into QTI packages. If you would like to request that this be added in the future then you can make a feature request doing so....

Engineers are currently investigating the issue. Description When a rubric is updated to add a criterion after it has already been used to assess students on an assignment, attempting to download...

This behavior has been resolved and deployed to the production environment as of 3/12/25. Description When an ungraded group discussion is changed to a graded discussion, clearing the until date ...

Engineers are currently investigating the issue. Description The synchronization process between Canvas Credentials and Canvas involves significant complexity and presents multiple vulnerabilities...

Engineers are currently investigating the issue. Description When creating a new subject from a homeroom course in Canvas for elementary, available homeroom courses do not populate the dropdown m...

Engineers are currently investigating the issue. Description In a New Quiz when editing fill-in-the-blank questions adding a new variable in the middle of the existing ones will reset the dropdow...

Engineers are currently investigating the issue. Description When a student has “Submission Comment” notifications set to notify immediately, a new notification is created for each annotation adde...

Engineers are currently investigating the issue. Description Users who are logged in through a different instance than where the course lives and where the content was embedded are unable to see ...