Outages and Degradations

Mikee
Community Participant

Would love to know how and where we are able to access a Root Cause Analysis for any degradations and/or outages that affect us.

Typically the status page is horrifically opaque:

We have found the cause and have applied a fix for this behavior.

Which is utterly not appropriate to provide to the administrative and development teams who support large-scale instances and who are accountable to providing outage details throughout our organisations. 

Additionally, our metrics of the-user-contacts-us-to-report-a-problem are consistently more rapid than any monitoring you appear to have in place. Allowing us to generate internal comms IN ADVANCE of user reports is necessary and should not be controversial. 

Providing full and open detail on what went wrong and why should also be seen as necessary. If you can't explain it to us in customer-facing terms, I don't think you understand your platform properly. 

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