Problems with Canvas Commons Resource link

[JensRohleder]

Before Commons Regionalization (I am in EU) resouce links to Commons content looked like this:

https://lor.instructure.com/resources/beb449ee5d774798be0bca50f673932f

Now they do not work anymore. When I get a new resouce link it looks like this:

https://commons.eu-central.canvaslms.com/resources/abb34dd66f3f4d489ecc0decc399e889?shared

But this link doesn't work either! I just get redirected to https://canvas.instructure.com/login/canvas where i can't login.

What is wrong?

[JensRohleder]

Am I the only one with this problem? It doesn't seem like it's getting fixed. Why?

[chriscas]

Hi @JensRohleder,

Are you logging in to your Canvas instance before clicking on the Commons link?  As far as I know, that's always been a "gotcha" for us (in the USA) for Commons links.  This may not be the issue you're having, but I figured I'd mention it just in case.

-Chris

[JensRohleder]

No, that is not the problem. See attached video.

[sharon_kitching]

I'm in Australia and we have exactly the same issue. Being logged into our instance of Canvas does not help - I just get routed back to the instructure login (which is not useful). 

[JensRohleder]

The error is still not fixed. Apparently not enough people are having the problem. Getting a link to work shouldn't be much of a problem. I have also created a support case, but nothing happens.

[sharon_kitching]

Or do they not realise that they have this problem? We have no take-up of Commons because you cannot send a direct link to a resource. Who is going to go search for the resource? Such a waste of a product. 

[mikekaiman1]

We are having the same issue as well.  I have tried in our own instance and have asked colleagues in different districts too.  All are having the same error even if they are logged in.  

[sharon_kitching]

I'm in the Asia-Pacific region. Where are you? 

[MikeKaiman2]

USA

[JensRohleder]

Now it works for me! I contacted Canvas support and they told me that it has been fixed recently.

The links changed from: https://commons.eu-central.canvaslms.com (does not work)

To: https://commons-fra-prod.instructure.com/ (works)