Access

[kmeehan]

Unable to access dashboard and assignments. Facility told me to reach out to Canvas. Below is an example of what is happening.

[greydon · Accepted solution]

Hello @kmeehan 

Thank you for contacting the Instructure Community. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser. Here are the instructions for Chrome but you can Google specific instructions if you use another browser. If this doesn't fix it, try another browser or device. 

In Chrome
On your computer, open Chrome.
At the top right, click the three dots 
Click settings and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks 
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If you are using the Canvas app currently we also recommend doing the same thing:

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