Canvas Admins Losing Permissions - ILP?

[Justin_Reynolds]

Hi, 

We give our advisors an admin permission set in Canvas.  It seems when they register themselves in Banner for a course as a student, ILP rebuilds their account and they lose those admin rights but I'm not 100% positive that's what's happening.  Any thoughts on how to prevent this?

Thanks,
Justin

[ColtonSwapp · Accepted solution]

Hello @Justin_Reynolds 

Thanks for posting this in the Community! 

I'm not 100% sure on why that is happening for your specific user. However, I know that Canvas typically recommends setting up two separate accounts as far as those roles go. For example: If you have an admin who wants to test things out as a student, you would want to setup two separate accounts for them. One being a student account and the other an admin account. The student account would want to be setup with a different email and login than the admin account has listed. This should ensure that the roles and permissions don't get mixed up. 

It sounds like the sync that is taking place from Banner to Canvas might be overwriting some of their admin permissions for some reason. 

Let us know what you find out on this! 

-Colton. 

[amcase]

@Justin_Reynolds Are you all still having this issue? Any updates?  We are in the process of switching our integration to ILP and just noticed in our test environment some users now no longer have access including myself and I am the main Canvas admin for our University.  We have not been able yet to figure out why we have lost our access, hoping you have figured it out now.

[Justin_Reynolds]

Hi @amcase,

We haven't resolved it just yet.  I was able to confirm that advisors registering as students lose their admin rights in Canvas.  There is a setting that someone in the Ellucian forums recommended with D2L, but I haven't been able to find a similar setting in Canvas

Scott Wohlfarth said - "We had a similar issue with Brightspace.  Check in your Canvas integration settings.  For us, there's a setting that allows the SIS to overwrite the system role, and we had to turn it off."

I'm also wondering if this will help us - Map additional user roles (Canvas) (elluciancloud.com)

At any rate, I have a ticket with Ellucian.  Happy to update this once we have it solved!

Justin

[arlin_burton]

Ilp creates a mirror data set from Banner of enrollments, sections, and term data for all students and faculty,

if you alter that data in Canvas then ILP will overwrite Canvas to correct the enrollments,

If an advisor is also a student you will have to make a manually separate account in Canvas. for Admin access.

Gene

Rockhurst University