Canvas Grade Notification Delays

[HunterSmith]

Hi, All.  

I am a student that uses canvas for all of my classes including my HS and dual enrolled college classes.   When something is graded in canvas, I have recently seen a delay of 4+ hours to notify me.  I am used to the 1 hour delay between something being graded and I would like to suggest a feature.  Would it be able to have an edit to the time that it was graded from an hour to maybe 5, 10, or 15 minutes after they save the grades? This would help when teachers give 0's for issues such as completed assignment but no submission, unable to view on their end with the Google Drive LTI,  etc.  

Thank You!

[james_whalley · Accepted solution]

@HunterSmith You may want to check your notification settings. I have mine set to notify me immediately when a grade is published and it comes through right away. If you are basing your notification off the graded time listed in the notification, that may be when the grade was entered, but not when the instructor posted the grade. Some instructors will enter all of the grades for an assignment before posting so that all students get their grades at the same time.

[chriscas · Accepted solution]

Hi @HunterSmith,

You may also be experiencing a delay (intentional or not) inserted your email provider as an attemot to reduce SPAM.  Canvas sends out so many emails per day that some automated systems will see it as SPAM or at least suspicious.  We had something like this happen here with something other than Canvas, but our mail system was adding an 18 hour delay to deliver each message that was deemed suspicious.  Like @james_whalley, I usually get emails for things that I have marked as immediate notifications in Canvas within a few minutes, but if thousands of notifications are being generated right at that time, there may be a few minutes of processing delays.

You can contact your local school/institution Canvas team (usualy in the eLearning . IT / Digital Education areas) to have them check Canvas notification logs to see when Canvas actaully send the message and compare that to when you received it to help verify where the delay is coming in.

I hope this helps!

-Chris

[james_whalley · Accepted solution]

@HunterSmith You may want to check your notification settings. I have mine set to notify me immediately when a grade is published and it comes through right away. If you are basing your notification off the graded time listed in the notification, that may be when the grade was entered, but not when the instructor posted the grade. Some instructors will enter all of the grades for an assignment before posting so that all students get their grades at the same time.

[chriscas · Accepted solution]

Hi @HunterSmith,

You may also be experiencing a delay (intentional or not) inserted your email provider as an attemot to reduce SPAM.  Canvas sends out so many emails per day that some automated systems will see it as SPAM or at least suspicious.  We had something like this happen here with something other than Canvas, but our mail system was adding an 18 hour delay to deliver each message that was deemed suspicious.  Like @james_whalley, I usually get emails for things that I have marked as immediate notifications in Canvas within a few minutes, but if thousands of notifications are being generated right at that time, there may be a few minutes of processing delays.

You can contact your local school/institution Canvas team (usualy in the eLearning . IT / Digital Education areas) to have them check Canvas notification logs to see when Canvas actaully send the message and compare that to when you received it to help verify where the delay is coming in.

I hope this helps!

-Chris

[HunterSmith]

All of my notifications are marked as deliver immediately in canvas.   I'm still seeing the delay...  Canvas is shown as a trusted sender in my org so it passes our mail flow rule but seems super delayed.  I'll definitely reach out to IT and see if they can assist me.  

[james_whalley · Accepted solution]

@HunterSmith I was able to verify that the graded date and time listed in the notification email are based on when the assignment was graded and not when grades are posted.

[HunterSmith]

Thank you,  I also had one of my instructors grade one of my assignments while I was on site with them and it instantly notified me...  It might have just been getting the email when they posted the grades, rather than when they actually grade my assignment.