Hi @jaimie_admin,
I know that you are looking for the perspective of a small private university but I work at a relatively small public two-year community college. I am the main system administrator for Canvas (and a few other systems that we oversee) and work in our Department of Online Learning. I am the main person for fielding technical support issues that arise with Canvas and assist with unstructured (in the moment requests that are not actually "problems") and some structured training opportunities that we have. We also have one instructional designer who is the primary trainer for my Department's sponsored opportunities and leads our Canvas (and online learning) certification process (along with other badges that we offer).
My Department (primary myself) manages our LTIs (a large percentage of them are associated with textbook publishers) but we collaboration with other areas of the institution if they are the area that oversees something: As examples:
- our IT Department manages our web conference platform
- our Educational Support Services Department manages an online tutoring resource
- our Career Development Center manages our portfolio system
- our Bookstore (and third-party store) manages our inclusive textbook access
In short, it is a team effort because of who is responsible for the resource that is external to Canvas. I hope that you find those examples helpful.
-Doug