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JhevanieOng
New Member

Download

I need help how to download A VIDEO of myself. Im newbie and I need a little bit help I'm confuse here.Thanks

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greydon
Instructure
Instructure

Hello @JhevanieOng 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with downloading a video of yourself. It greatly depends where you created it - in an assignment or discussion using the media recorder? Using Studio? Using Kaltura? These all have different  download options. If  you recorded the video outside of Canvas and uploaded it- also this  should be under Account (top left) and then Files. You may  want  to  contact canvas support or give more context into how  you recorded it  and  where it is to assist you better.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767