Error message

[EliseJohnson3]

I keep getting this error message

An error occurred while creating the Group Set: doFetchApi received a bad response: 400

as I am attempting to put my students into groups.   The class begins tomorrow morning.

[Chris_Hofer · Accepted solution]

Hi @EliseJohnson3 ...

I might suggest reaching out to Canvas Support to see if they could dig deeper into this error message with you.  They might need to send this up to their engineers to take a look at.  Or, someone else may have also reported this...so that you could be added to the support case.

You might also try clearing your history/cache from your browser, shutting down your browser, and then re-starting your browser to see if the error reappears or not.  Or, you could try a different browser completely like Google Chrome or Mozilla Firefox.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?
• What are the browser and computer requirements for Instructure products?
• How do I get help with Canvas as an instructor?

Please come back to this topic to provide an update for us so that we know if you found a solution or not.  Thanks!

[Chris_Hofer · Accepted solution]

Hi @EliseJohnson3 ...

I might suggest reaching out to Canvas Support to see if they could dig deeper into this error message with you.  They might need to send this up to their engineers to take a look at.  Or, someone else may have also reported this...so that you could be added to the support case.

You might also try clearing your history/cache from your browser, shutting down your browser, and then re-starting your browser to see if the error reappears or not.  Or, you could try a different browser completely like Google Chrome or Mozilla Firefox.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?
• What are the browser and computer requirements for Instructure products?
• How do I get help with Canvas as an instructor?

Please come back to this topic to provide an update for us so that we know if you found a solution or not.  Thanks!

[JeffW · Accepted solution]

Hi @EliseJohnson3 

We haven't heard from your on this issue in a while. I hope this means that you were able to find a solution! If not please let us know and consider @Chris_Hofer's advice of contacting support.

[RayTjahjadi]

It happens to me each time I send an individual message to each recipients of all students. Canvas tries to send to Test Student, who do not have a valid email, which may trigger this error.

I checked the Sent folder to see if the message was sent.  If it did, then everything was fine. If it did not, then I do the recommended suggestions before I try to send the message again.