Error occurs when uploading course from Moodle to Canvas

[JonathanWLSS]

Please Help! I am helping a teacher move her courses from Moodle to Canvas. All were fine except for this particular group of courses. I upload the course using Moodle file upload. It looks like it is going to work but I receive a error that say, "Unexpected error has occurred. Please contact support". I have already tried raising the upload limit and tried the option to pick what I get uploaded.

[chriscas · Accepted solution]

Hi @JonathanWLSS,

A message like that really does need to be reviewed by Canvas support.  The community here is made up of Canvas and other Instructure produce users from around the world, but we don't have access to your Canvas instance, account, log files, etc like the support agents do.  Hopefully you can get in touch with support and they can figure out what exactly the issue is for you.

I hope this helps!

-Chris