File Upload Issues

[NanditaDinesh]

Multiple faculty on Canvas are having issues uploading Files (please see attached screenshots). We've tried the following:

• different browser
• "incognito" mode
• clearing cache
• checked that file sizes and storage limits haven't been reached

[chriscas · Accepted solution]

Hi @NanditaDinesh,

I haven't had any reports of an issue like this from faculty or students at my institution, nor have I seen anything posted on the Instructure status page.  For errors like this, I would definitely suggest that you contact Canvas support so they can investigate the problem and determine if there is a local system issue or what is going on.

Hope this info helps!

-Chris

[NanditaDinesh]

Thank you, I appreciate the response. Will do.