Has anyone ever recovered a Big Blue Conference recording from tech support?
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11-23-2021
05:36 AM
My group and I used Big Blue conference. I hit record and pause. But once we ended it, the recording wasn't available. I did email support. Has anyone ever recovered a recording that didn't show initially?
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11-23-2021
09:14 PM
Hi @DH20 ,
I am the Product Manager for BigBlueButton. While I work at Blindside Networks (the company that started the BigBlueButton project), I can't speak on behalf of Instructure but I can help you with your question.
We received your support request and are looking into it. If you clicked the start/stop record button, we should be able to find your recording.
Regards,... Fred
BigBlueButton Developer
(I also moonlight as the CEO of Blindside Networks)
