How do I locate & contact my districts CSM?
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01-13-2023
02:43 PM
I have teachers who are requesting the nightly sync option, but after further investigating we saw a post talking about how that is only something the customer success manager can enable. Any help would be greatly appreciated.
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01-17-2023
08:34 AM
Hi @JenniferMay - One of your Canvas Administrators should be able to submit a request to your CSM. Once received by Instructure, it's generally a pretty timely adjustment.
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01-17-2023
09:21 AM
Hi - Your institution is part of the Priority Services, which means there is a full team of CSMs that may help you with account-related questions. Each of the three Canvas admins for your district has the ability to email them directly.