leward
Community Contributor

How to embed an image in a community post???

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Hello all,

I can't believe I'm posting such a basic question after so many years in the Canvas Community.  Recently, and for the first time, I tried to embed some images when posting some new ideas to Idea Conversations.  First I uploaded the images as attachments.   Then I right clicked on the attachment links to get the URLs. Then I pasted the URL into the Source field of the Insert Image function in the editor, but that doesn't seem to work.  I also tried hand editing the HTML with an <img src="link_to_image"> tag to no avail.  What am I doing wrong?

3 Solutions
greydon
Instructure
Instructure

Hello @leward 

You should be able to upload the images  as  attachments  beneath your post. There is a small red cloud that says "drag and drop here or browse files to attach" This is the easiest way to get images from your computer to your post. After attaching, when you hit reply they will be underneath your post for users to see. If you want to use the insert photos option you can, but the image URL link needs to be one already online - not from the image you are attaching to your post. Or you can forego the URL and also just upload the images via the insert photos icon and hit "done" afterwards. Hopefully this helps!

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Chris_Hofer
Community Coach
Community Coach

Hi @leward ...

Whenever I reply to folks here in the Community and want to include images along with my responses, I use the camera icon (between the smiley face and the video icon) to insert my images.  A large box appears on my screen, and I click on the red "Choose Files" button.  Then, I select the image from my laptop I want to include in my response.  On the right hand side, I can choose a size and a position, but I normally just hit the "Done" button.  Then, the image is embedded in my response...similar to this:

Screenshot 2022-11-14 111443.jpg

Hope this helps a bit!

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Hello @leward 

Thanks for getting back to us. We appreciate you checking on mobile and the browser. We were able to take a further look into the issue and the problem should be resolved for you. Please try refreshing your browser (if you kept this post open in a tab)  and uploading the image once more. You should find that it works and you do not need to use an external image URL or Google to upload but can do so directly from your computer. Should you have any issues, please  respond here directly and let us know but the issue should be resolved moving forward. 

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7 Replies
greydon
Instructure
Instructure

Hello @leward 

You should be able to upload the images  as  attachments  beneath your post. There is a small red cloud that says "drag and drop here or browse files to attach" This is the easiest way to get images from your computer to your post. After attaching, when you hit reply they will be underneath your post for users to see. If you want to use the insert photos option you can, but the image URL link needs to be one already online - not from the image you are attaching to your post. Or you can forego the URL and also just upload the images via the insert photos icon and hit "done" afterwards. Hopefully this helps!

0 Kudos
Chris_Hofer
Community Coach
Community Coach

Hi @leward ...

Whenever I reply to folks here in the Community and want to include images along with my responses, I use the camera icon (between the smiley face and the video icon) to insert my images.  A large box appears on my screen, and I click on the red "Choose Files" button.  Then, I select the image from my laptop I want to include in my response.  On the right hand side, I can choose a size and a position, but I normally just hit the "Done" button.  Then, the image is embedded in my response...similar to this:

Screenshot 2022-11-14 111443.jpg

Hope this helps a bit!

0 Kudos
leward
Community Contributor

Hi @Chris_Hofer .  My editor in the community does not look like yours.  I have attached screenshots with the toolbar that I see along with the dialog box when I click the camera icon -- no easy way of embedding an image directly.  I've tried in both Chrome and Firefox for Mac OS as well as Edge for Windows.  Are you using a browser or some sort of app to access the community content.

0 Kudos

@leward ...

Hi!  No special software or plug-ins for me.  I'm just using my Edge browser as I have always done.  I just went to create a new Feature Idea, and it only had some basic text boxes and no tools available for me to add in images.  Hmmmm...

What would happen if you added your images as a reply immediately after you submitted your Feature Idea?  I know that's maybe not the most ideal, but you could try including your images that way?

I'll check with one of the Community Managers in the morning to see if there is anything different about my role as a Canvas Coach compared to a regular user in the Community.  Stay tuned!

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leward
Community Contributor

@Chris_Hofer , I usually do some editing after the initial post precisely because the input form only accepts plain text.  But even then, I don’t get the option to upload an image.  Tonight though, I am typing on my phone and the insert image tool has the menu you described.  I also discovered a way to embed images stored in Google drive, so that’s another option.  But I still wonder why I can’t upload an image in a standard browser. 

0 Kudos

Hello @leward 

Thanks for getting back to us. We appreciate you checking on mobile and the browser. We were able to take a further look into the issue and the problem should be resolved for you. Please try refreshing your browser (if you kept this post open in a tab)  and uploading the image once more. You should find that it works and you do not need to use an external image URL or Google to upload but can do so directly from your computer. Should you have any issues, please  respond here directly and let us know but the issue should be resolved moving forward. 

leward
Community Contributor

@greydon , thanks much!  I can now easily upload and embed image in community posts.