I am unable to access my canavs, it says i am unauthorized to access it,

[EthanNgo]

This page keeps popping up, and I am not sure what to do about it... I tried to access it through my phone but it does not work either. Can anyone explain to me why this is happening and how I can fix it? It would be of great help

[chriscas · Accepted solution]

Hi @EthanNgo,

That URL and error message don't look like they are coming directly from Canvas.  That may be part of your school's login process or something similar.  Unfortunately, members of the global community here don't have access to your Canvas account or environment, but I would recommend reaching out to your school's Canvas team (usually in the eLearning / IT / Digital Education areas), as they should be able to troubleshoot this with you and hopefully resolve the error.  Looking at your URL, it looks like you're part of the Los Angeles Community College District.  If that's the case, perhaps their Student Support Center Contacts page would point you in the right direction for support.

I hope this helps a bit!

-Chris

[julian_ebeli]

Hi @EthanNgo 

It doesn't look like a Canvas URL to me, unless it's part of a login process.

I'd contact your local IT Support.

Cheers

julian