Inactive students are receiving course notifications

[awashington06]

The inactive students in a canvas course are receiving course emails like the one below:

You don't often get email from notifications@instructure.com. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>
No submission for Primary Source Assignment # 2 Olaudah Equiano Describes the Middle Passage 1789

Hello everyone,

Just a gentle reminder about coursework due this evening. Please make sure coursework is submitted on time.

Regards,

They seem to be automated emails created by the instructor.

How is this possible if they are inactive in the course?

[chriscas · Accepted solution]

Hi @awashington06,

Inactive students shouldn't, as far as I know, receive any course notifications.  Are you sure the student is inactive, and not enrolled in multiple sections (or with multiple roles)?  If that's not the case, I'd definitely suggest that you reach out to Canvas support to report this.

-Chris