Insert a video from the Course Files

[ĐặngNam]

Hello, 

An error occurred when I tried to insert a video from the Course Files.

When I press F12 to view the error information, I receive the following notification:

api.js:507 GET http://rce.example.com:3000/api/session net::ERR_NAME_NOT_RESOLVED

Link image: https://drive.google.com/file/d/1U4-U_dA9j0exHFOYR9kI2TU-ghn3_CFH/view

How do I solve the problem, and who do I contact?

Thank you,

[Chris_Hofer]

@ĐặngNam ...

I'm making a bit of an assumption here, but my first question to you would be...why are you first uploading your video to your course "Files" area of your course?  Rather than doing that, why not try uploading the video through the media button of the Rich Content Editor (RCE) in a content page you have in your course?  For example, have you tried using the instructions in this Guide?

• How do I upload and embed a media file from my com... - Instructure Community (canvaslms.com)

Make sure you are reading through the guidelines provided in the light blue box at the top of that Guide.

As an alternative method, if you had a YouTube account, you could upload your video to YouTube (and even make the video "unlisted") so that you could embed the video onto a page in your course.

• Change video privacy settings - Computer - YouTube Help (google.com)
• How do I embed media from an external source in th... - Instructure Community (canvaslms.com)

Or, do you have Canvas Studio?  If so, you would see a "Studio" navigation button on the far left-hand global navigation menu of Canvas.  You could upload the video to your Studio library, and then you could embed that video into your course.

• How do I upload media files in my Canvas Studio ac... - Instructure Community (canvaslms.com)
• How do I embed Canvas Studio media in a Canvas cou... - Instructure Community (canvaslms.com)

Hopefully these links will be of some help to you.  Please keep us posted here in the Community...thanks!

[ĐặngNam]

Hello @Chris_Hofer ,

Thank you for answering my question.

I followed the instructions that you sent. However, the "Upload/Record Media" option is not available in my version.

I know that there are alternative methods, such as embedding from YouTube, but I am interested in learning about the functionality of displaying videos from files uploaded from the File menu.

I have not yet resolved my own issue, and I would greatly appreciate support from the community.

Thank you.

[Chris_Hofer]

@ĐặngNam ...

That's kind of strange that the upload/record media option isn't available to you in the RCE.  Would you be able to attach an image of what you are seeing in your Canvas course?  It would be interesting to see what is showing (or not showing) for you in your Canvas environment.  Thanks!

[ĐặngNam]

Hi @Chris_Hofer,

The image from this link is what I saw in my Canvas course:
Link: https://drive.google.com/file/d/1UJ_qgUvYwaCEX1kpxGLpRc0qPVZNsoK2/view?usp=sharing 

This might be a build from the source code of Canvas.

I really hope to get support in resolving this issue.

Thank you.

[Chris_Hofer]

Hi @ĐặngNam ...

Thanks to @BradMoser and @kona, I have learned that there is a setting at the Canvas account level that can be checked or unchecked.  It is called "Disable uploads to Canvas Media from the enhanced rich content editor".  This Guide link is for your Canvas administrator:

How do I disable Canvas media uploads in the Rich ... - Instructure Community (canvaslms.com)

You might want to have a conversation with your school's Canvas administrator about this.  I hope this will be of help to you!