Is it correct, that attachement disappears when replying to a Canvas message from Outlook?
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As a teacher I send a message through Canvas to my students. It gives them a notification in their own email software, lets say Outlook in this case. A student replay to the notification (notifications@instructure.com) and attach a file.
I can read the answer in Canvas, but I cannot see the attachement.
Am I doing something wrong? Any solution?
Thanks!
Jeppe
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Hi @jsc . You are not missing anything. This is a current limitation in how messages are passed back from external email clients to the Canvas Inbox. I reviewed this response with a similar question, Responding with an attachment to a forwarded conversation. It appears that the idea liked in this page, https://community.canvaslms.com/ideas/4746-attachments-to-inbox-from-external-email" modifiedtitle="..., is in product radar so perhaps this functionality will be added. I don't know of a way around this other to request students not reply to messages forwarded to Outlook with attachments but to post those documents in Canvas directly.
Best wishes!