Lockdown Browser

[ljohnson18]

My district did not renew LockDown Browser. However, all of my tests still have the requirement of Lockdown Browser saved in the settings. I can not access LockDown anymore to removed the requirement. I get a message to contact administration who have no idea what to do. I can not use any of my assessments until I can resolve this. Please help! 

[greydon · Accepted solution]

Hello @ljohnson18 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with Lockdown Browser. If the quizzes, still require them we need the Lockdown Browser tab to remove them. Go to course  settings, navigation - do you see Lockdown  Browser here  anywhere? If so click the three dots - enable and save. Then click on the tab in course navigation on the left - go to the quizzes and disable the requirement. If none of that is an issue, you can also try going to the quizzes tab - clicking  the three dots on the right for it and "duplicating" the quiz. If that still doesn't work, then you'll need to speak with the school directly to remove the requirement from these quizzes. Hopefully this helps! 

[nwilson7]

@ljohnson18 If what @greydon does not help (will not if it works like Proctorio) you need to go into the HTML and remove the all the references to the lockdown browser.  Here are the steps we share for Proctorio which might be very similar to the LockDown browser.

Hope this helps!

Nick

[mheimann]

Unfortunately neither of these solutions worked for me. Any other ideas?

[greydon]

Hello  @mheimann 

Thanks for getting back to us. If none of the above suggestions are working, then you should contact Canvas Support directly:

How do I contact Canvas Support? - Instructure Community  

[mheimann]

Thanks!

Unfortunately, the last time I contacted support I never heard anything back, and this was at least 3 months ago. I even put it in as 'URGENT'. However, I got nothing. So, I am not holding my breath. I also contacted my school district Tech Support to see what they can do.

I do have 1 other work-around, that is to completely re-create the quiz. Not something I want to do, but if Canvas Support never gets back to me like last time and if my tech people can't help, that is what I will have to do.

Thanks again!

-Matt