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New Quizzes not Saving Student Progress when they click "return" then "resume"

The guide "Taking a New Quiz" states students can save their progress on an untimed "new quiz" by clicking "return" then later "resume" and finish it later, however my students did just that in front of me and when they clicked resume it had not saved their answers, is there any reason why this is not working for my students? My students are using chromebooks. 

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