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JonathanHerrera
New Member

Notifications Error

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Despite my older email no longer being associated with my Canvas account, I still get notifications to that email. I have added a new one and set it as my default, yet receive nothing to that one. Anybody have a fix for this?

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ColtonSwapp
Instructure
Instructure

Hello @JonathanHerrera 

It sounds like there might be something going on with your Canvas notification preferences in your account. Does the old email address still appear when you look at your notification preferences?  

Are your notification preferences configured correctly for your new email address that was added? 

It might be best to have canvas support look into this further to figure out what is going on there. If you have removed an email address and are still receiving notifications, they may need to figure out why you things are still being sent out to the removed address. 

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1 Reply
ColtonSwapp
Instructure
Instructure

Hello @JonathanHerrera 

It sounds like there might be something going on with your Canvas notification preferences in your account. Does the old email address still appear when you look at your notification preferences?  

Are your notification preferences configured correctly for your new email address that was added? 

It might be best to have canvas support look into this further to figure out what is going on there. If you have removed an email address and are still receiving notifications, they may need to figure out why you things are still being sent out to the removed address.