Report a problem

[MarissaHenry1]

When a user clicks "Report a problem," who receives that ticket? Does it go to Canvas, or does it go to the field admins? 

[chriscas · Accepted solution]

Hi @MarissaHenry1,

I don't think there is a single answer to this question.  I believe it depends on whether the school/institution pays for tier-1 support form Instructure, how they have things set up to route tickets, etc...

I know this isn't necessarily a solid answer to your question, but I hope it helps!

-Chris