Rubric not populating grade. YES, the “use this rubric for grading” is checked

[probinson1]

As title says. I LOVE rubrics, they make grading really easy, and I’ve used then for years. In one course the original rubrics were not set up to populate the grade. I’ve fixed that (when I updated the rubric) and it doesn’t matter. The rubric score is not populated in the grade and I have to manually either type it in (grading in speedgrader) or use the slider (Canvas Teacher app - which does not allow for adding extra credit points as I’ve added them in the rubric score sheet).

Supremely frustrating. Things I’ve done to troubleshoot:

1. Confirmed the “use this rubric for grading” is actually checked and that it STAYS checked after saving/closing (it’s still checked when I go back in to edit)
2. Deleted the rubric and recreated it from scratch. Same issue.
3. Updated the Teacher App and refreshed the browser in speedgrader..
4. Tried different browsers with speedgrader. Nada.
5. Glared at my screen balefully.
6. Muttered imprecations.
7. Questions the parentage of all involved (laptop, ipad, phone, etc.)

I’m out of ideas.

Thanks,

Polly

[MTorregrossa1]

I noticed this as well. It seems to populate the grade the first time I create the rubric but loses that ability if I reuse it. 

[probinson1]

I'm really glad someone else has a problem similar to mine! (well, not really, but get it).

[James]

@probinson1 

It sounds like you've exhausted most things people would ask you to check. Let me throw out a few more items. I'm also grasping at straws, but hopefully they will narrow things down enough we find something or at least test.

• Do any of the rubrics in this course populate the grade or is it just this one?
• What type of assignment is this?
  • How many points is the assignment worth? How many points is the rubric worth? Do you have the assignment set to not count towards the final grade?
  • How is the assignment graded (points, percent, letter grade, etc)
• Do you have discussion checkpoints enabled?
• Do you have Enhanced Rubrics enabled? If so, can you see the rubric on the Rubrics page (as opposed to being archived)?
• Does the rubric contain outcomes or just regular criteria?
• Does your institution use any custom JavaScript that might be interfering? I originally thought about userscripts or browser extensions, but you said you tried multiple browsers and the app, so I deleted that question.
• Does it work correctly in the beta or test instances?

[probinson1]

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Hi James, I'm going to answer within your great reply...

@James wrote:

@probinson1 

It sounds like you've exhausted most things people would ask you to check. Let me throw out a few more items. I'm also grasping at straws, but hopefully they will narrow things down enough we find something or at least test.

• Do any of the rubrics in this course populate the grade or is it just this one?

Tested, great idea. Other assignments with same rubric populate the grade field from the rubric.

• What type of assignment is this?
  • How many points is the assignment worth? How many points is the rubric worth? Do you have the assignment set to not count towards the final grade?

20 pts, rubric worth 20, assignment counts and settings confirm.

• How is the assignment graded (points, percent, letter grade, etc)

Points

• Do you have discussion checkpoints enabled?

No (must investigate, not sure what those are)

• Do you have Enhanced Rubrics enabled? If so, can you see the rubric on the Rubrics page (as opposed to being archived)?

Yes.

• Does the rubric contain outcomes or just regular criteria?

Regular criteria

• Does your institution use any custom JavaScript that might be interfering? I originally thought about userscripts or browser extensions, but you said you tried multiple browsers and the app, so I deleted that question.

No JavaScript

• Does it work correctly in the beta or test instances?

Hmmm. It worked when it was built and used for other Discussions in the course. Just tested it on a different discussion and yep, worked great. I'm truly stumped, but I appreciate your help in troubleshooting.

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[James · Accepted solution]

@probinson1 

Enhanced rubrics might be the cause. I have it turned off. You could turn it off for the course, test the rubric, and then turn it back on. That may not fix the issue as I suspect it's something messed up with the database itself (especially since it works with other discussions).

There has been a lot of headache recently about discussions and how messed up they are. If your institution had checkpoints enabled briefly around January 20 and then they got turned off, some submissions made during that time are missing. There's a whole thread on how bad it was. It was more than just what I wrote with so many oddities happening that your case could easily be another abnormality without realizing it.

Then another situation happened to us that I found out about this weekend. Canvas had a known issue that if you imported course content without dates or shifted dates that it wasn't creating the submission records. Their known issue was with classic quizzes, but we're seeing it much more widespread than that. Without submission records, you cannot see the student's name in SpeedGrader and some students may not be able to submit. Canvas fixed the issue of the import not creating the submission record on January 15, but they didn't go through and create the missing ones. We had 92 courses, 462 assignments, and 6919 (those are all approximate) submissions with missing records.

One way to fix that is to go through and unpublish/republish the assignment. You cannot do that for an assignment with submissions, so another way to create the records is to edit the due date for the assignment. A third is to go through and run this script that I cannot find documented anywhere, so it may be something that Canvas support has to do.

None of that is conclusive. Here's where I'm at now.

• There might be something messed up on the backend with that particular assignment. You can try editing the due date and see if that fixes stuff.
• It may be related to the discussion checkpoints and I don't know if there was a fix given in that discussion but there were a whole lot of things not working right.
• I don't know if enhanced rubrics have anything to do with this. I've disabled them as they break my entire workflow.

It may be that for now, you just have to manually transfer the grades for this assignment and then it will go back to working in the future.

[probinson1]

Hi James,

Thanks so much for your thoughtful responses, I truly appreciate them. I am going to ride it out for the next five weeks while I keep notes on what does and does not work. I'm clearly behind on the updates and now need to go hunting through your "discussions" link to see what's what.

All the best,

Polly