Scorebox in SpeedGrader

[BethMcFadgen]

We have a teacher who used to be able to change the point number but now he is not able to. As an admin, I am able to see the box to enter points manually, but he is not. Does anyone know how to resolve this issue? Screenshots are attached.

[JeffCampbell]

Are you referring to the point box next to the title "Greco and Roman..."?

If the teacher selects one of the point values from the list below the title, does the assignment grade update accordingly?

Does the teacher have any browser extensions that affect Canvas installed?

Has the teacher zoomed in using the browser zoom settings? 

Just thinking through some initial thoughts to try to find a solution.

[BethMcFadgen]

Yes, the point box next to "Greek and Roman..." is what I'm referring to. Selecting one of the point values below does not make the box show up. I'm not sure about the browser extension, but he has cleared his cache and restarted Chrome/computer and that didn't help. Also, as an admin, when I "act as user" I can't see it either. It seems to be something with his account, but I can't find any user settings for that.

[JeffCampbell]

On my end, after selecting or manually typing in a value, I have to store it using a button to save the selections. Is that present in his instance...can a selection be made and stored? 

It is weird and I think you are on the right path to question if it is settings related. I cannot think of what might be causing it for only him.

[BethMcFadgen]

Yes, he is able to select 0-4 options underneath and then submit. It's just the text box that doesn't show up and it used to for him. 

[JeffCampbell]

That is weird. At least it does allow him to grade it that way. I still am not sure of what setting might have been changed to cause this. If we cannot find a solution, I'd be tempted to submit a help ticket for a potential bug. Especially since you already tried a reboot and clearing the cache, beyond looking for any settings.

[BethMcFadgen]

thanks for you help!

[dbrace]

Hi @BethMcFadgen,

Was there a solution to this?

If there was, can you share it with us?

-Doug