Speed grader sorting reverse abc order

[MasterLong]

Somehow my speed grader is sorting students in reverse abc order. The list starts with my Z's and has A (last names) at the end of the list. I tried randomizing and resorting, and the gradebook is sorted normally. Any suggestions?

[ptart]

I'm putting in a ticket now about this same issue. Right now we only know of one course it's happening in. Looked at the same course in test and beta. Beta it is messed up (Z-A) as well but Test it works as expected (A-Z). I'll let you know if I hear anything back.

Update - Canvas put the ticket on hold and are working on the issue. 

[lslippy1]

I just had faculty reach out to me about this as well. I have submitted a ticket as well. 

[brasmussen]

We have also had this same issue pointed out to us by faculty. We'll wait and see what @ptart finds out about it in this thread before putting in our own ticket with Canvas Support.

[kkline42]

I have a teacher that this is occurring in only 2 of her 6 classes. It isn't even occurring in all of her classes. It's so weird.

[gnoack]

One out of five courses here.  Very odd. I tried switching the sort order to something else, then back to alpha. It didn't help.

[BSmith505]

Just encountered this issue as well. It's happening on 3 out of my 5 courses.

The strangest thing to me is that I have three sections of my intro class, and two of them are in reverse alphabetical order, while one is in standard alpha order. If I change the section to "Show All Sections", it's doing something very odd, showing chunks of classes in sorted order, but then shuffled in a random order. It counts down from W -> M in one class, then V -> A in a different class, then K -> F in another class, etc.

[sch737]

I am having the same issue

[kim_chuppa-corn]

I am experiencing the same issue

[Chris_Hofer · Accepted solution]

@kim_chuppa-corn , @MasterLong , @sch737 , @BSmith505 , and @gnoack ...

I am copying a response from one of the Canvas Community Managers:

"You're not the only Canvas user who has reported this issue. Please contact Canvas Support so they can look at your gradebook and document their findings. This will help our engineers replicate the issue and then create a fix. Thank you!"

How do I contact Canvas Support?

[JamesNeal]

I hope they can address this issue here as well. I had several faculty bring this to our attention on our support team, and when I checked gradebooks from even prior semesters, it was easy to replicate. The alpha sorting starts around M-Z then is random. 

I suggested they go to sorting by submission, since that is still working correctly for the alpha sorting. No settings or anything were at play here as I checked several professors and completely different courses. It is something in the way the alphabetical sorting is processing the list.

[henricksen_6]

We are experiencing the same issue. Sometimes it doesn't go into any alphabetical order, sometimes it goes in reverse alphabetical order (Z-A) and sometimes it seems to be working fine. What is happening?