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erica_wagner
Community Participant

Student name not appearing on my people list

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Hi all, I have a student who has accidentally dropped the course. While we are struggling with re-adding her, I wanted to give her access to the canvas site again, but her name is not on my people list (to re-set her as active). When I attempted to re-ad her by entering her student ID in the +People option, it tells me she is already enrolled. I can re-invite her still, but will it give her access to her previous course work?

But she is not on the list. Is there a way to get the people list to show inactive students so I have the option of changing this student's status? I'm sure it's there somewhere on the people page, but I don't see a way.

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Hi @erica_wagner ...

It sounds like you are going to need to have a conversation with your school's Canvas administrator to discuss this further.  Or, if you know who is in your school's Online Learning / eLearning / Distance Education department, they might be able to help, too.  Hopefully you'll be able to get this resolved soon...thanks!

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Chris_Hofer
Community Coach
Community Coach

Hi @erica_wagner ...

Might the student have been set as concluded?  Do you have the option to restore the enrollment?

Looking forward to hearing back from you on this.

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erica_wagner
Community Participant

I think they probably are set as concluded, since they dropped the class (by accident somehow), but I don't see their name on the list at all and I don't see any obvious way to get concluded students to pop up so I can re-activate them.

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Hi @erica_wagner ...

It sounds like you are going to need to have a conversation with your school's Canvas administrator to discuss this further.  Or, if you know who is in your school's Online Learning / eLearning / Distance Education department, they might be able to help, too.  Hopefully you'll be able to get this resolved soon...thanks!

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