URGENT canvas is glitching

[RUPARELIAMITA]

Hi 

Canvas has been glitching for me only since yesterday evening. I use Chrome to access Canvas.

please can you let me know how I can get this fixed as I have an exam on Friday so really urgent for my revision.

thank you

regards

Mita

[LauraRO_TEIDE]

Hello,

I have problems as well, rich content editor on new quizzes has disappeared. I use chrome too. Thank you.

Regards

[TrishaMeyer1 · Accepted solution]

@LauraRO_TEIDE, could this be the cause of your trouble with New Quizzes?

https://community.canvaslms.com/t5/The-Product-Blog/Turning-Off-the-New-Rich-Content-Editor-in-New-Q... 

[LauraRO_TEIDE]

Yes, it is. Thank you!!.

Regards,

Laura

[Chris_Hofer]

Good morning, @RUPARELIAMITA and @LauraRO_TEIDE ...

Here are some general things to try:

• Make sure that you are using an up-to-date browser.  In general, using either Google Chrome or Mozilla Firefox are good choices.  You can read more about the browser requirements and even check if your browser is supported on this page: What are the browser and computer requirements for Instructure products?.
• Try clearing your browser cache/history.  After that, close your browser, and then re-start your browser.  Log back in to Canvas, and see if anything has changed.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Reach out to your school's Online Learning / eLearning / Distance Education department.  They may have some suggestions for you to try.
• Contact Instructure's help desk.  Here are some Guides on that...
  • How do I get help with Canvas as a student?
  • How do I get help with Canvas as an instructor?

Hopefully one or more of these things will be of help to each of you.  Let Community members know if you have any other questions about this...thanks!

[Ron_Bowman]

@RUPARELIAMITA -

Can you provide other information about what issues you are seeing?

One thing to do is to make sure that you have the latest version of chrome (which could be the cause in itself).

The other thing to try is to clear your cache - mentioned for other fixes, but I am not sure if that is really a solution.

Ron

Edit -

Chris Beat me by 51 seconds - use his much more detailed response

[michaela9]

Hello, 

I am experiencing glitching and nothing is working for me to get it to work. I need to gain access as soon as possible due to working on an assessment. I have tried everything that has been suggested above. 

Many thanks 

[Chris_Hofer]

@michaela9 ...

Can you explain what you mean by "glitching"?  That could be any number of things...so if you can provide more specifics, that would be helpful.  For example, are you a student or instructor?  Are you having difficulties logging in to your school's Canvas environment?  Are you able to log in, but you cannot see your courses?  Are you seeing blank white screens anywhere where you'd normally see courses and/or course content?  Please provide more details for us so that we can help troubleshoot...thanks!

[michaela9]

I am able to login into canvas and then the tiles on my models are not loading so I am unable to access my work. Which I need for an assessment. 

I am a student. 

Many thanks fir your help 

[Chris_Hofer]

@michaela9 ...

There are a couple things you can try on your end...no guarantees...but give these a shot:

• Clear your browser history/cache.  Once you do that, close your browser.  Then re-start your browser.  Log back in to Canvas to see if anything has changed for the better.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Try a different browser such as Google Chrome or Mozilla Firefox.  (make sure your browser is up-to-date, too)

If neither of these things work, then you'll want to reach out to Canvas Support to see what suggestions they have for you.  You might also reach out to your school's Online Learning / eLearning / Distance Education department to see if they have any suggestions.

• How do I get help with Canvas as a student?

Hopefully you'll be able to get some assistance with this soon!  Good luck to you!