Unable to send grade book reminders to pax who have not submitted

[percy_menezes]

Hi 

We are unable to send reminders through grade book

[thovey · Accepted solution]

@percy_menezes 

Does this issue occur in multiple browsers? Can you try clearing your cache using this guide? If that still does not work we may need to take a look at the course, in this case, you would need to reach out to support to troubleshoot this.

How do I send a message to students from the Gradebook?

How do I get help with Canvas as an instructor?

[percy_menezes]

Thank you for your prompt response. We have tried clearing the cache doesn't help. The issue is with all courses