User accounts being deleted

[dani3]

Hi, 

recently, when I add users, they are not receiving a confirmation email to verify who they are. I request for the email to be resent, but still nothing. As a workaround, I have been adding a login and password so they can at least access their accounts. 

However, after around 5 days, the accounts completely disappear, including being removed from all the courses they were enrolled in. 

Even the content that these users add, completely disappear and doesn't seem to be retrievable (used the /delete extension and nothing shows up) 

Any insights into what could possibly be happening? I have made some of these accounts 5/6 times over by now. 

[dgrobani]

How are you creating new users? Via the +People button? By enrolling them in a course? Via automated SIS import? Via manual SIS import?

If you do a manual SIS import of a deleted user, specifying their status as "active," does the user and their content reappear?

Have you contacted Canvas Support?

[dschuma]

Do they have access to the email address you are loading?