Whole course content, student data, quizzes has disappeared

[AmitBarikeri]

Hello,

I had a course in Dec 2021 but now when I see the details it is missing all the data like students, quizzes, enrolment dates are changes, files everything has disappeared. I can just se the course title on the dashboard but inside there is nothing. How can I retrieve the data or see how possibly something could have happened. 

[chriscas]

Hi @AmitBarikeri,

Can you provide some more info on this?  Are you the teacher of the course or a student?  When you click into the course from your dashboard, do you see anything at all or just the main course menu on the left?  If you could provide a screenshot, it may be very useful.

I can think of a couple possibilities offhand to begin with...

One is that you may just need to update your web browser and/or operating system.  If every course on Canvas acts like this, I'd be pretty confident this is the solution.  If you have other courses that work fine though, this is unlikely to be it.

Another possibility is that your school/institution has some kind of access/retention rules in place for older courses and they may not be available anymore.  This is something you'd need to reach out to a Canvas administrator a your school (usually in the eLearning / IT / Digital Education areas) to find out, as we in the global Canvas community do not have access to your specific school's Canvas environment.

I hope this helps a bit!

-Chris

[AmitBarikeri · Accepted solution]

Thanks Chris for the reply. I am the TA for the course. It's not from a university to college. We conduct courses for a private entity using canvas to conduct online courses. 

I started my TA work after this course was completed. I was visiting older courses and checking up some content. When I click on the course from dashboard I just see a course with module and every other content like it is a new course without any students enrolled. 

All other courses are just fine, and you are correct I have also contacted the canvas admin and they have replied back as well, 

I can solve this issue with admin and update here. Its really strange though. I checked with my teacher as well all the email communication for that particular course in the inbox has also disappared. 

Admin is going to investigate further. 

I really appreciate you time and effort in assisting me on this. 

Thank you,

Amit.

[Thomas_Foster1]

Do note, Canvas Support could probably take a peek as well. There should be an option to contact them under "Help" in Canvas and a guide can be found on how to contact them here. They might be able to find something we may miss here. In this scenario, most likely the Canvas administrator @chriscas mentioned would solve this, but it cannot hurt to have Canvas Support take a look at future matters similar to this.