accessing my canvas through desktop

[ArleeneLopez]

I am having trouble accessing my canvas on my desktop. I can access it on my mobile device but not my desktop. This just randomly happened as I have been using canvas on my desktop before. When I try to access my canvas, the page just looks like its loading but nothing appears. 

[ericwhitmer]

I would check and make sure that you are running the latest version of whatever browser you are using. Canvas usually doesn't play very nicely with Safari. You might want to try using Chrome or Firefox.

[JeffW · Accepted solution]

Hi @ArleeneLopez!

Making sure you are using an up-to-date, support web browser as suggested by @ericwhitmer is a great first step. If all of that checks out, be sure to clear your browser cache for all time using the the respective guide in our documentation here - https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-clear-my-browser-cache-on-a-PC/ta-p/...