accessing my canvas through desktop

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ArleeneLopez
Community Member

I am having trouble accessing my canvas on my desktop. I can access it on my mobile device but not my desktop. This just randomly happened as I have been using canvas on my desktop before. When I try to access my canvas, the page just looks like its loading but nothing appears. 

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JeffW
Instructure
Instructure

Hi @ArleeneLopez!

Making sure you are using an up-to-date, support web browser as suggested by @ericwhitmer is a great first step. If all of that checks out, be sure to clear your browser cache for all time using the the respective guide in our documentation here - https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-clear-my-browser-cache-on-a-PC/ta-p/...

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