canvas isn't loading dashboard

[williamssg7]

My canvas dashboard isn't loading. Just shows my class boxes that are grey and just flashing. Inbox and calendar is completely blank also. I can tell that some icons are missing towards the left column because there are some spaces. Please help, classes just started and majority of them are online using canvas. ( I have a MacBook air if that helps)

[Chris_Hofer · Accepted solution]

Good afternoon, @williamssg7 ...

Sorry to hear that you are having difficulties with your Canvas Dashboard not displaying correctly.  I've seen a lot of similar issues here in the Community over the past several days.  The suggestions that have been put forward are:

• Ensure that your web browser is up-to-date.  Consider even switching to a different browser such as Google Chrome or Mozilla Firefox.  Also, you might want to check out the information in What are the browser and computer requirements for Instructure products?.
• Clear your browser cache/history.  Once you've done that, close out of your browser and re-start it.  Log back in to Canvas to see if anything has changed.  Since you are using a MacBook, here's a Guide for you: How do I clear my browser cache on a Mac?
• Contact Palm Beach State College's eLearning Department.  I spent a few moments searching their website, and I found a couple pages that might be helpful to you:
  • Current Students (palmbeachstate.edu)
  • Elearning | eLearning (palmbeachstate.edu)
• Reach out to Canvas Support.  They may have some additional recommendations for you, too.

I hope this information will be of some help to you.  Sing out if you have any other questions about this...thanks!