dashboard and "home" page keep loading

[HanwenWANG]

My dashboard keeps loading and doesn't display any content. I can access the course page via "course" button. But the home of course is blank. They do have content on the mobile app. 

I have cleared the cookies and cache for canvas, but it doesn't work. 

I am using Edge browser. 

[TrishaMeyer1 · Accepted solution]

Hi @HanwenWANG ,

When I see this behavior on the dashboard, it usually means the browser is out of date. You mentioned that you cleared your cache. Have you also tried updating your browser?

[JeffCampbell · Accepted solution]

On a different site that my students use, it suddenly stopped displaying things correctly for them, but for me it worked just fine. Come to find out, the site had a subdomain that was missed when they whitelisted the site for our district's security suite. Beyond just checking networking, you might coordinate with your district's tech. They would be able to watch the traffic while you try accessing Canvas in case they see something that could explain the issue.

The next option is to submit a support ticket to Canvas (this is a community forum, not tech support, so if there is a problem that is more in that domain, they would be better equipped to help). It is more likely on your end if you can see it from a phone or Chrome, but there is a chance they have seen this before and might have some different advice for you.

[JeffCampbell]

I was not seeing this issue yesterday or today. Is it still happening? If it is, you might also talk your district/institution's techs to see if they are having any networking problems. They might even be able to look at the traffic while you try to access it to see if anything is getting blocked.

[HanwenWANG]

Thank you for your suggestion. I tried log in via Google Chrome and everything worked fine. So, it might not be the network issue. But I do want to stick to Edge browser because many of my info was stored in Edge. 

[JeffCampbell · Accepted solution]

On a different site that my students use, it suddenly stopped displaying things correctly for them, but for me it worked just fine. Come to find out, the site had a subdomain that was missed when they whitelisted the site for our district's security suite. Beyond just checking networking, you might coordinate with your district's tech. They would be able to watch the traffic while you try accessing Canvas in case they see something that could explain the issue.

The next option is to submit a support ticket to Canvas (this is a community forum, not tech support, so if there is a problem that is more in that domain, they would be better equipped to help). It is more likely on your end if you can see it from a phone or Chrome, but there is a chance they have seen this before and might have some different advice for you.

[TrishaMeyer1 · Accepted solution]

Hi @HanwenWANG ,

When I see this behavior on the dashboard, it usually means the browser is out of date. You mentioned that you cleared your cache. Have you also tried updating your browser?

[HanwenWANG]

Thank you for your kind reply. I am using Edge browser. I checked its version and turns out to be up-to-date (See the attached screenshot). 

[Chris_Hofer · Accepted solution]

@HanwenWANG ...

I am using the exact same version of Edge that you are, and I have no issues navigating around Canvas.  Have you tried clearing your history/cache in your browser, closing the browser completely, then re-starting the browser to see if there is any improvement?

• How do I clear my browser cache on a PC?

Even though I've had success with Edge, both Chrome and Firefox are good alternatives that work well with Canvas...so you may ultimately have to have one of those installed on your computer as well.

You can also reach out to Canvas Support to get assistance from them.  They might have some other suggestions for you...or have you change some settings to get things working.

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

Good luck to you!

[HanwenWANG]

Thanks for your comment. I have tried to clear my cache for many times. Didn't work though. Maybe I can try chrome anyway. 

[HanwenWANG]

UPDATE: 

Even if I access the course page in the course button. The homepage is blank. As I see from my mobile app, there should be content. 

[HanwenWANG]

Is there anyone can help? Thanks a lot!