Community Help

SheilahKariuki · ‎10-04-2022

why is my canvas dashboard not displaying any conent?

Chris_Hofer · ‎10-04-2022

There could be a number of possibilities why you are not seeing content on your Canvas Dashboard. Here are some things to try:

Are you able to see any of your courses if you navigate to your "Courses" >> "All Courses" screen in Canvas? If you cannot see any courses listed, I would recommend that you reach out to your schools Online Learning / eLearning / Distance Education department to see why you don't have access to your courses. They should be able to investigate this for you so that you can start beginning your course work.
- How do I view all my Canvas courses as a student?
- How do I view all my Canvas courses as an instructor?
If your Dashboard seems to be missing icons on the left hand side global navigation bar...or you are seeing other strange things on the Dashboard (like just a white screen), then try the following:
- Make sure that you are using an up-to-date web browser. Both Google Chrome and Mozilla Firefox are generally good choices when navigating around the Canvas environment. Also see What are the browser and computer requirements for Instructure products?
- Try clearing your web browser's cache/history. After doing this, shut down your browser, re-start the browser, and then try logging back in to Canvas to see if anything has changed.
  - How do I clear my browser cache on a Mac?
  - How do I clear my browser cache on a PC?
- Contact your school's Online Learning team as described above to see if they have any other suggestions.
- Contact Instructure's Help Desk staff to see if they can help you get this resolved. How do I contact Canvas Support? - Instructure Community

Hopefully one or more of these things will be of help to you. Sing out if you have any other questions about this...good luck!

Chris_Hofer · ‎10-04-2022

Good morning, @SheilahKariuki ...

There could be a number of possibilities why you are not seeing content on your Canvas Dashboard. Here are some things to try:

Are you able to see any of your courses if you navigate to your "Courses" >> "All Courses" screen in Canvas? If you cannot see any courses listed, I would recommend that you reach out to your schools Online Learning / eLearning / Distance Education department to see why you don't have access to your courses. They should be able to investigate this for you so that you can start beginning your course work.
- How do I view all my Canvas courses as a student?
- How do I view all my Canvas courses as an instructor?
If your Dashboard seems to be missing icons on the left hand side global navigation bar...or you are seeing other strange things on the Dashboard (like just a white screen), then try the following:
- Make sure that you are using an up-to-date web browser. Both Google Chrome and Mozilla Firefox are generally good choices when navigating around the Canvas environment. Also see What are the browser and computer requirements for Instructure products?
- Try clearing your web browser's cache/history. After doing this, shut down your browser, re-start the browser, and then try logging back in to Canvas to see if anything has changed.
  - How do I clear my browser cache on a Mac?
  - How do I clear my browser cache on a PC?
- Contact your school's Online Learning team as described above to see if they have any other suggestions.
- Contact Instructure's Help Desk staff to see if they can help you get this resolved. How do I contact Canvas Support? - Instructure Community

Hopefully one or more of these things will be of help to you. Sing out if you have any other questions about this...good luck!

dashboard content is not displaying in my laptop.what could be the reason?