dashboard not working

[UltraValerie]

When i click on dashboard the screen on the right just flashes... I can see the boxes for each class, but they just flash and flash and flash... I can't access anything. There is no help button!

[Chris_Hofer · Accepted solution]

Hi @UltraValerie ...

Sorry to hear that you are having difficulties seeing your Canvas Dashboard correctly.  I've seen others post similar issues within the past few weeks.  Here are some things to try:

• Make sure that you are using an up-to-date web browser.  In general, Canvas works pretty well if you are using either Google Chrome or Mozilla Firefox.  Also, be sure to review the information in What are the browser and computer requirements for Instructure products? because there's section that checks to see if your computer meets the requirements.
• Clear your browser history/cache files.  Then shut down your browser, re-start it, and then log back in to Canvas.  See if anything has changed...hopefully for the better.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Reach out to your school's Online Learning / eLearning / Distance Education department.  They may have some suggestions for you.
• Contact the Canvas Help Desk staff.  I know that you had said that you weren't able to see the "Help" button along the left-hand global navigation menu within Canvas.  However, if you are able to see that button using a different browser, here is how you can contact support:  How do I contact Canvas Support? - Instructure Community.

Hopefully one or more of these things will help to resolve the issue for you.  Keep us posted here in the Community...thanks!

[jaysilverman]

It is not working for me in either Chrome or Edge - same issue where I log into the Dashboard but the actual course icon is just flashing (as if it is loading) - and this is a new development in the past 24 hours.

[Chris_Hofer]

@jaysilverman ...

Have you tried downloading Mozilla Firefox ... which I had mentioned as an alternative in my above reply?

[jaysilverman]

No. I access my classwork on a work-issued computer and so I don't have access to download a third web browser without our admins getting involved. I can try on a personal device, but that still doesn't address the core issue of a functioning web browser (Chrome) working a few days ago and now not working.

[jaysilverman]

I was able to access the course content on my personal laptop via Chrome, so there must be an issue with my work's IT department that changed the access from my work laptop.