log in but cannot see classes on dashboard

[EdmundPhillips]

So, I am using a chromebook - it is up to date, I have cleared the cache, i have restarted / shutdown numerous times, but when I get into Dashboard my classes do NOT show up.  I can access all my classes on my Android Smartphone so it must be a Chromebook issue.  But not sure how to fix it.  Is there a particular setting or ???????  What am I missing?

[BrittanyShinay]

I'm having the same issue but I'm using Safari. Everything shows up properly on my iPhone on Courseworks but on my laptop none of my classes are showing up. Help!

[Chris_Hofer · Accepted solution]

@BrittanyShinay ...

If you are not using a Chromebook, have you tried using a different browser such as Google Chrome or Mozilla Firefox (instead of Safari)?  You'll want to make sure you are using an up-to-date browser, and you can find out more information on What are the browser and computer requirements for Instructure products?.

Also, I would suggest clearing your browser history/cache files.  After you do this, shut down your browser, re-start it, and then log back in to Canvas.  Did anything change?

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Another option is to reach out to folks at Columbia University to see if they have any suggestions for you.  I found this page for you which seems to have some good contact information: Student Instructional Technology Resources - The Columbia School of Social Work.

Finally, try reaching out to Canvas Support directly.  Here's how to contact them:  How do I contact Canvas Support? - Instructure Community

Hopefully these links will be of some help to you.  Let Community members know if you have any other questions...thanks!