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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

Edits by datepicker hide time in UI until save for 24 hour format

Published: 02-02-2022
This behavior is resolved in in the 2022-02-16 deploy.   Description   When using a language pack with a 24 hour format, editing the dates or times of various objects by datepicker hides the time in...

Pin annotations fail to save if the reply annotation is created before the root

Published: 01-28-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When adding pin annotations to a ...

Android - Teacher | App crashes while grading resubmitted file upload assignments

Published: 01-27-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When attempting to grade or comme...

[OPEN] Breadcrumbs for LTI tools are not consistent with other object types

Published: 01-27-2022
  Description Breadcrumbs for LTI tools are not consistent in Canvas. Currently the breadcrumbs are Course Code > Course Name. Expected Behavior Breadcrumbs for LTI tools should be updated to be more...

Accessibility Checker can flag highlighted links for insufficient contrast

Published: 01-27-2022
This behavior is resolved in the 2022-02-16 deploy.   Description When editing content using the RCE, if you click on linked text it automatically becomes highlighted. The Accessibility Checker then ...

[OPEN] Multiple Dropdown questions with LaTeX can prevent old quizzes from migrating to New Quizzes

Published: 01-26-2022
  Description If a Multiple Dropdown question has LaTeX with square brackets that create extra variables, and the extra variables have no possible answers, it prevents all questions in the quiz from ...

Section enrollments can cause inactive/concluded students to show in Learning Mastery Gradebook

Published: 01-26-2022
This behavior has been resolved and deployed to the production environment.   Description If a student's enrollment is switched sections and then made inactive or concluded, they will still show in t...

Equations not displaying correctly in Classic Quiz Statistics

Published: 01-26-2022
This behavior has been resolved and deployed to the production environment as of 4/13/22.   Description Classic Quizzes Statistics are not displaying equations correctly. Expected Behavior Equations...

Accessibility Checker should ignore equations

Published: 01-26-2022
This behavior has been resolved and deployed to the production environment.   Description When an equation contains a “.” the Accessibility Checker will flag the equation for using the image file nam...

[OPEN] Media brought in by a Course Copy is no selectable when filtering by course media in the RCE

Published: 01-26-2022
  Description When embedding a media file that was imported from another course via a course copy, it does not show up when filtering by course media in the Rich Content Editor. Expected Behavior   A...

Files with accented characters not searchable

Published: 01-26-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When files with accented charac...

When an item is shared to another course using the “Send To” tool, it will override the receiving courses Grade Book settings

Published: 01-26-2022
This behavior is resolved in the 2022-02-02 deploy.   Description When a user shares an item to another teacher and they import that into their course using the “Send To” tool, it will overwrite the ...

Calendar event UI displays the date as a day before when using a 24 hour format

Published: 01-26-2022
This behavior is resolved in the 2022-02-16 deploy.   Description For users with a 24-hour clock format(derived from timezone), creating a calendar event by clicking on a day will have the Edit Event...

Some non-alphanumeric characters don't displaying correctly in names with Split Student Names enabled

Published: 01-26-2022
This behavior is resolved in the 2022-01-19 deploy.   Description   When enabling the Split Student Names option in the Gradebook, student names with ' or ` are showing hex character codes instead o...

Outcomes display blank page after refreshing on Chrome Version 97.0

Published: 01-21-2022
This behavior has been resolved and deployed to the production environment as of March 16th.   Description When accessing the outcomes page within a course in Google Chrome 97, about half the time th...

Accessing subfolder directly via URL only shows up to 10 folders in the folder hierarchy

Published: 01-21-2022
This behavior is resolved in the 2022-02-16 deploy.   Description   When accessing a subfolder by URL where the folder it is in contains more than 10 other folders, only 10 folders will be displayed ...

Module Progression page displays inconsistently on Google Chrome 97

Published: 01-21-2022
This behavior is resolved in the 2022-02-16 deploy.   Description When accessing the module progression page in Google Chrome 97, about half the time the module progressions won't display and instead...

Cannot edit student's section without Users - Students permission enabled

Published: 01-20-2022
This behavior is resolved in the 2022-02-16 deploy.   Description Teachers without permission to add and remove a student from the course cannot manage the student’s sections with the Users - manage ...

Calendar events display blank page after refreshing on Chrome version 97

Published: 01-20-2022
This behavior is resolved in the 2022-02-16 deploy.   Description When you create a calendar event using Chrome Version 97.0 and refresh the page while creating a calendar event you are met with a bl...

iOS - Student | Enrolments that are soft-concluded via term cause groups to appear

Published: 01-20-2022
This behavior has been resolved and deployed to the production environment as of 3/16/22.   Description When a users enrollment is concluded via term dates, the group is still accessible to the stud...
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