How do I add a rich text (open response) question to an uploaded assessment. When I upload an assessment, I see the +question, however open response is not one of the options from the drop down menus of question types.

did I just lose an entire set of items I authored when my computer froze and closed all google icons? i had 65 points worth of an assessment in drafts and lost everything...is there any way to recover my work? no automatic save feature?

Hello, I had an account with mastery connect before, but I am at a new school now. I tried to go in and change the school to my new one, but it would not let me. Can you please advise? Thank you.  

Is there a way to see how long a student took on an exam in Mastery Connect?

When viewing a report, are students with "no score" counted in the total number?  For example when viewing the percentage of students showing mastery, are the no score students counted as not showing mastery?  If so, this becomes an issue for us when...

I want to add audio, but not text to speech.  Is this possible?

I am the Science Contact at my school & want to set up the trackers for teachers in grades 2- 5.  Is there a way to do this using my computer?  

I would like to clone a test (created  by someone in a different state( and be able to input my own state's standards for each question. How can I do this within the platform?

I am having trouble adding a item I created to an assessment I am trying to create.  The item has a standard that is attached to a different subject.  Example it is a social studies assessment, but the standard connected on one of the questions is a ...

How do I add a question to an assessment? When I tried to edit an assessment I created, there was no way to add another question.

Student info was no showing up in tracker.  Deleted and tried to add her again.  It will not push her through into tracker.  It shows 2 messages.  One is green that shows she was imported and one in red.  She never shows in tracker.

I just deleted one of the questions for a Rubric Criteria format.  How can I add the question back?

When students complete a quiz in MasteryConnect, their grdae shows automatically. I do not want this to happen. Is there a was to turn off this feature in Mastery Connect?

Is there a way to allow a teacher to preview a benchmark assessment prior to them administering the assessment to their students? 

Hi, I have a teacher, who is assigned to a new school.. She is still listed under her old school on Mastery Connect even though Stars has it correct with her current school. Are you able to fix this issue? More than 72 hours which I believe is enough...

I have worked on creating assessments multiple times this school year.  Three or four different times it has glitched, during different assessments that I've been creating and I have to close out and reopen mastery connect.  When I do this, it says t...

  Under "class", you can only choose 1 area such as life science, nature of science, 8th grade science, etc. I want to make an assessment that has multiple standards. If one "class" is chosen, then only those questions will be available in the test b...

I created an assessment, but the answer key boxes are empty! Please advise on how to fix that and to make sure that I do it correctly next time. 

Since the update, I am no longer able to clone an item and change the standard to the Oklahoma standard that I am needing. I am also no longer able to download a new document when trying to make a new assessment. 

LAST SCHOOL YEAR AND BEFORE, I WAS ABLE TO UPLOAD ASSESSMENTS ONTO MASTERY CONNECT. I JUST TRIED TO UPLOAD AN ASSESSMENT AND THE PROCESS FOR DOING SO IS COMPLETELY DIFFERENT! THIS IS OF THE UTMOST ANNOYANCE. THIS NEW WAY OF UPLOADING MAKES NO SENSE A...

I'm trying to create an assessment and when I go and try to edit it, I keep getting an "Oops, something went wrong message". I've refreshed the page numerous times and yet I keep getting this message. Please advise.

How do I add questions to my district test bank? When I add a question it only allows me to add to my personal test bank. Last year i was able to add it to the district bank so other teachers from my school and district could access the questions.

When I use grade cam to grade work it is assigning the grades to the wrong assessment from the same standard. How do I set it so that grade cam is grading the right assessment, especially if the assessment is only one standard, not multiple? 

I used the grading cam and all of my scores, except one, are zeros. It looks like the standards are being "graded" instead.

How can I assign an assessment on mastery connect?

One of the tests is reading in Spanish. It is supposed to read it in English. I do not have any settings I see to choose the language of the read aloud. The questions are math questions in English. Please help. 

Our classes are syncing with Classlink. Teachers are having trouble telling which class is which becasue of the way they are named in our SIS. Can teachers change their class names?

Why can we not create assessments from the Mastery Item Bank?  Took me 15 min to find how to find the items; however, there is no button to save to assessment?  Also, can we no longer see reports from mult-standard test?  I miss the old platform!!