"Build Upon Last Attempt" doesn't always work for all students

[winnie_milner]

I have had a teacher report that he's had inconsistent results with the "Build Upon Last Attempt" feature in New Quizzes. While he has the box checked for the feature in New Quiz Settings, it doesn't necessarily work for all students. It works as designed for some and then not for others. Some people are given only the wrong answers while others have to start from scratch. To add to the mystery, the error doesn't occur for the same people each time.

Here are the things he's tried to eliminate the issue:

On the teacher's side...

• Tried changing the quiz settings one question at a time, 

On the student's side...

• Closing the browser,
• Going out of the quiz & coming back, and
• Refreshing the page. 

Has this occurred for others? Have you been able to remedy this problem or gotten help from Instructure? I'm putting in an admin ticket now, but I thought I'd post here as well to get as much info as possible! Thanks in advance. 

[Kamal_H]

Thank you for bringing this issue. I can confirm that I have experienced a similar inconsistency with the "Build Upon Last Attempt" feature in New Quizzes. Like the teacher you mentioned, I have also encountered instances where the feature doesn't work as expected for some students.

In my case, I had to uncheck the box for "Build Upon Last Attempt" to ensure a more consistent experience for all students. Despite attempting various troubleshooting measures on both the teacher and student sides, the issue persisted, and the error didn't occur consistently for the same individuals.

I have not yet received a resolution or assistance from Instructure regarding this matter. It's encouraging to know that you're submitting an admin ticket to address the issue. I hope that, collectively, we can gather more information and work towards a solution that ensures a reliable experience for all users.

Thank you in advance for any additional information and assistance on this matter.

[marisa_m_delsav]

Same issues here. And I'm struggling to find a way to just print the test results for the student WITHOUT the correct answer appearing!

[LynetteHuth]

I have had the same issue two times with two different students. Both were the "new quizzes" format of a quiz. Also, one question that did need to be corrected was missing, but showed up as "unanswered" after the test was submitted.