Mel Wade

Idea System Broken?

Discussion created by Mel Wade on Apr 17, 2017
Latest reply on Apr 23, 2017 by Ariel Maldonado

I would like to propose that the Canvas Idea system for feature requests is broken.

 

There are 321 items that have been voted over 100 by canvas admins and are in the "no man's land" called "product radar." There are only 120 items that have made it into Canvas. That's only 1 in 4 requests that have actually seen the light of day.

Here are some observations:

  • Many ideas get lots of votes only to get shelved as not important by the development team. It makes one ask why they bothered to go through all the work to not be taken seriously? It feels more like a scam to make us feel like we are being listened to when in fact there is little change of the idea seeing the light of day.
  • If traffic is low during this time of year and an idea will likely not get 100 votes for that reason, it's broken. This sets an impossible standard to achieve. This is the second time we've faced this with an idea? Again, why bother if there is little chance of the idea seeing the light of day. Sadly, simply lowering the threshold will not improve the likelihood that an feature request will make it to production.

It leaves me wondering, does Instructure really listen or is this system just a bunch of red tape to tie things up and make it difficult to get issues fixed or improved? - Canvas team, please don't get defensive on this. I'm sure your intentions are pure, but the realities on our end may be providing a different result than your intentions.

 

Again, I propose that the entire idea/feature request system is broken. If there really are limited resources for development, Instructure needs a better way process their customer suggestions.

Outcomes