How do I get help with the Canvas Parent app on my Android device?

Document created by Canvas Doc Team Employee on Apr 19, 2017Last modified by Canvas Doc Team Employee on Jul 24, 2018
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From the Help Menu, you can reference the Canvas Guides, report a problem, request a new feature, write a review, or view legal information.

Open User Menu

Open User Menu

Tap the Menu icon.

Open Help

Open Help

Tap the Help link.

Search the Canvas Guides

Search the Canvas Guides

To search the Canvas Guides, tap the Search the Canvas Guides link. The app will open your mobile browser and display the Canvas Guides search page.

Report a Problem

Report a Problem

If you encounter a problem in the Parent app, tap the Report a Problem link.

Create Subject

Create Subject

In the Subject field, you can create a subject line.

The Parent app automatically creates a message that includes your Canvas URL and the version of the Parent app you are using.

Write Message

Write Message

In the Description field, compose your message.

Choose Impact Level

Choose Impact Level

Tap the How is this affecting you? menu.

Then tap the text phrase that best fits how the problem is affecting you.

Send Message

Send Message

Tap the Send button.

Request a Feature

Request a Feature

If you have a feature you'd like to see in the Parent app, tap the Request a Feature link. The app will open a list of email apps you can choose from to send a message. The email app you choose will auto-populate with contact and Parent app information.

Share Your Love for the App

Share Your Love for the App

To leave a review of the Canvas Parent app, tap the Share Your Love for the App link. The app will open the Play Store where you can leave feedback.

Open Legal Documents

Open Legal Documents

To view the privacy policy, terms of use, or open source information, tap the Legal link.

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