How do I get help with the Canvas Parent app on my Android device?

Document created by Canvas Doc Team Employee on Apr 19, 2017Last modified by Canvas Doc Team Employee on Apr 27, 2020
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From the Help Menu, you can reference the Canvas Guides, report a problem, request a new feature, write a review, or view legal information.

Open User Menu

Open User Menu

In the Dashboard, tap the Menu icon.

Open Help

Open Help

Tap the Help link.

Search the Canvas Guides

Search the Canvas Guides

To search the Canvas Guides, tap the Search the Canvas Guides link. The app will open your mobile browser and display the Canvas Guides search page.

Report a Problem

Report a Problem

If you encounter a problem in the Parent app, tap the Report a Problem link.

Create Report

Create Report

Enter a brief description of your problem in the Subject field [1]. The Parent app automatically includes your Canvas URL and the Parent app version you are using.

Compose your message with a explanation of your problem in the Description field [2].

Specify the impact of this problem using option sin the How is this affecting you? drop-down menu [3].

When you are ready to submit your report, tap the Send link [4].

Submit a Feature Idea

Submit a Feature Idea

If you have a recommendation for improving the app, or to request a feature in the app, tap the Submit a Feature Idea link. You can send an email with your update request to the Canvas mobile support team from your user account email address. The email will auto-populate with your contact and Parent app details.

Share Your Love for the App

Share Your Love for the App

To leave a review of the Canvas Parent app, tap the Share Your Love for the App link. The app will open the Play Store where you can leave feedback.

Open Legal Documents

Open Legal Documents

To view the privacy policy, terms of use, or open source information, tap the Legal link.

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