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RoSonyaBarbour
New Member

Cant get canvas to load on macbook

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Can't get canvas to load anymore, cleared Cashes still not working

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2 Solutions
Chris_Hofer
Community Coach
Community Coach

Hello @RoSonyaBarbour ...

It sounds like you've already tried clearing your cache/history on your Mac using this Guide:

How do I clear my browser cache on a Mac?

Have you also tried a different browser to see if you get better results?  For example, if you are using Google Chrome, try Mozilla Firefox instead (or vice vesa).

If you've also tried a different browser, you might want to reach out to Canvas Support.

Please keep us posted here in the Community...thanks!

View solution in original post

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DavidCao
Community Member

We had a similar issue with our users. The solution was to make sure Chrome was up to date. 

Supported Browsers

Instructure products support the current and previous major releases of the following browsers:

  • Chrome 102 and 103
  • Firefox 101 and 102 (Extended Releases are not supported*)
  • Edge 102 and 103
  • Respondus Lockdown Browser (supporting the latest system requirements)
  • Safari 14 and 15 (Macintosh only)

SupportLink

 

 

View solution in original post

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2 Replies
Chris_Hofer
Community Coach
Community Coach

Hello @RoSonyaBarbour ...

It sounds like you've already tried clearing your cache/history on your Mac using this Guide:

How do I clear my browser cache on a Mac?

Have you also tried a different browser to see if you get better results?  For example, if you are using Google Chrome, try Mozilla Firefox instead (or vice vesa).

If you've also tried a different browser, you might want to reach out to Canvas Support.

Please keep us posted here in the Community...thanks!

0 Kudos
DavidCao
Community Member

We had a similar issue with our users. The solution was to make sure Chrome was up to date. 

Supported Browsers

Instructure products support the current and previous major releases of the following browsers:

  • Chrome 102 and 103
  • Firefox 101 and 102 (Extended Releases are not supported*)
  • Edge 102 and 103
  • Respondus Lockdown Browser (supporting the latest system requirements)
  • Safari 14 and 15 (Macintosh only)

SupportLink

 

 

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