Canvas is Not Loading Completely

[AmandaStone2]

I can not get my Canvas Student page to load correctly. See screenshot. I have tried clearing cache and cookies, updating browsers, using different browsers, and nothing has worked. It is all jumbled up and not very easy to navigate. Does anyone have a solution? 

Best,

Amanda

[chriscas · Accepted solution]

Hi @AmandaStone2,

When Canvas looks like that, it basically means that some of the files Canvas needs to look "correct" failed to load.  This could be because of a network issue, device being outdated, or some kind of security software incorrectly blocking the files Canvas needs.  I've seen a few similar posts recently, and some of the suggestions that have worked for some people are:

• Disable any VPN software if you are using any
• Possibly uninstall or disable Norton security software -- If this works, please do install install some other security product instead, do not leave your computer unprotected.
• Ensure your operating system (Windows/Mac) and web browser (Chrome/FireFox/Edge/etc) are updated
• Try a different web browser or device

I hope one of these suggestions works for you!

-Chris

[AmandaStone2]

Thanks, Chris! You are a lifesaver.