Complete/Incomplete Grades not "sticking"

[lglen2]

I have an (ungraded) class that I require students to upload a file showing their work on an exam. Once the due date has passed, I go look at the exams and I use "pins" to leave feedback. Then I mark the exam as "incomplete" i Speed grader so that I know I've looked at it once (and I can see in Grades if there are any that I have missed).

A week later, I make a second pass and respond to students' answers to my feedback and mark the exam as "Complete".

At the moment, only about 2/3 of the grades for the most recent exam are showing as Incomplete in Grades. The others show that the submission needs to be  graded. But I've graded them. I've changed the grade in Grades from "ungraded" to "Incomplete", but the Incomplete grade doesn't "stick". 

I've tried changing it directly from Grades as well. When I see a "submission" icon and hover over it, it changes to the Incomplete "X". Then, whether I actually select the "X" from the pulldown or not, when I click away, it reverts to the submission icon. Students are seeing this as well, so even students whose exams have been reviewed are seeing the "ungraded" status.

UPDATE: I just noticed that in the Speedgrader, some students' grades are showing as Incomplete even though they are still showing as ungraded in Grades.

[ColtonSwapp · Accepted solution]

Hello @lglen2 

I am not sure why the gradebook is showing that it still needs to be graded when you have manually marked it. Are the students re-submitting at all to the quiz after they have been graded on it? 

Occasionally,  the needs grading icon will show up if the student has re-submitted to the exam. If that is the case, in speedgrader it will sometimes ask you if you want to use the same grade for the resubmission. Without being able to take a look at your specific exam, I would not be able to tell you whether this is the case or not. 

If needed, it might be best to speak with Canvas support and have them take a look at your specific examples. 

Hopefully this helps! 

-Colton 

[lglen2]

Thanks @ColtonSwapp This Exam is not the only time this has happened, but it's rampant with this one.

The Exam has an "available until" date on it, and students can't submit after that. I don't review them until after that either, so the grades I assign shouldn't be affected by a new submission.

I am seeing a link to "Use this same grade for the resubmission", but I often see that. I've just been ignoring it, assuming it's always there. If it's actually an indication of something else, I'd like to know how to change it. The button at the bottom "Reassign Assignment" is grayed out.

I'd LOVE to be able to speak with Canvas support, but how do you do that? There's no "Submit a Ticket" in my institution's installation.

[dconard]

Faculty at my university are also bothered by this behavior too. Specifically for Complete/Incomplete assignments. When a Student resubmits, the Teacher isn't able to quickly mark as Complete again from Gradebook, they have to dig into SpeedGrader.

I'm split on this - I recognize that if a Student resubmits, it's probably for A Reason and the Teacher should Review It, but it is a bit bothersome to have to dig into SpeedGrader to mark the same item as Complete again.