Illustrator (.ai) files not showing in Speedgrader window

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GabeOtteson
Community Member

Until now, whenever students would submit Adobe Illustrator files, the SpeedGrader document viewer would read and show the files that students submitted. That currently doesn't seem to be the case anymore? This speeds up grading simple visual assignments tremendously, instead of having to download every submission and wait for Adobe to decide to open.

Was there a recent update that broke compatibility with Illustrator?

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KristinL
Community Team
Community Team

Hi @GabeOtteson @emlarson and @chriscas -

Many Canvas users reported this issue regarding various file types, and our engineering team was able to deploy a fix today. If you still experience issues, please reach out to Canvas Support. How do I contact Canvas Support? 

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