Quiz: Timer

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ecghoo
Community Member

A student took a quiz and completed the quiz. However, under Moderate this Quiz, the timer is still counting for only her. 

Any ideas why?

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greydon
Instructure Alumni
Instructure Alumni

Hello @ecghoo 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with a student's quiz submission. If the quiz shows as submitted and finished in speedgrader, but  the timer is still counting, that is certainly abnormal behavior. It may be best to manually submit the quiz for the student on your end:

https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-manually-submit-outstanding-student-qui...

If the issue still persists, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767  

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