Scorm files not copying with course

[KennethSzymansk]

We've been experiencing issues with scorm files not copying over when a template course is copied. We've verified that the files exist in the templates. It doesn't happen every time or for every template. It seems to be hit or miss. It happens to different users as well.
Anyone else seeing this?

[DanaCarter]

We started noticing it this week. Never had this problem before and it's messing up our science labs. Very frustrating. 

[chriscas · Accepted solution]

Hi @KennethSzymansk 

It doesn't seem like we were able to find the issue in the community.  If you or anyone else is running into the issue still, I'd recommend contacting Canvas Support so they can take a look at your exact Canvas environment and see what's going on. 

I'm sorry the community couldn't be more help on this one.  However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.

At any time, any Community member can click the “Not the Solution” option and then respond in-thread with your follow-up questions. It’s important to include @CommunityForums in that reply so we can restore the entire topic to our list of unanswered questions we check routinely.

-Chris

[william_batlle]

I am not able to successfully copy any assignments that have a SCORM format. Even if I copy the entire course, the assignments with a SCORM format do not copy successfully. It appears that the files copy, but trying to open them generates an error message: Page Not Found.

Please advise how I may resolve the issue.

[klwhiteside]

I am experiencing this. And it's not just SCORM files. Video files as well are not copying over into the new course. Has a resolution to this issue been created?