To-do list error

[PatriciaO5]

A student had a question today, and I’m not sure how to answer it.  He only uses an iPad for his work.  When I make a page in Canvas and add a to-do, he does not see it in his to-do list, only on the calendar.  When I tried to check on my computer, the student view of Canvas must have been down because it wouldn’t let me,  But my hunch is that most students do see the to-do notes on their to-do list. 

Does anyone have any information on this? 

[greydon]

Hello @PatriciaO5 

It is likely an issue with their device specifically. Are they using the student app or a browser on their device? It is likely their internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots 
Click settings and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks 
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If they are using the Canvas app currently we also recommend doing the same thing:

https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/What-Student-app-options-can-I-manage-fr...